SNOWMAGEDDON: Help & Resources

Updated: Mar 13

For millions of Texans, life has returned to normal, but the lives of millions more have been negatively impacted or devastated. Please bookmark this page, as I will keep it updated with information on the help and resources available to you. Thanks to the City of Plano, Congressman Van Taylor, Congresswoman Beth Van Duyne, and State Representative Matt Shaheen for providing information included here.

Recovery Resources for North Texans


  • There is no longer a need to practice extreme water conservation

  • The Public Utilities Commission of Texas ordered immediate suspension of electric disconnections for non-payment until further notice

Shelter, Food, and Water

  • If you need shelter or emergency food or water, contact the Red Cross at 800-733-2767

  • Reference this list of current water distribution sites in the area for those in need (not updated daily)

  • Gov. Abbott announced Supplemental Nutrition Assistance Program (SNAP) recipients can use their food benefits to purchase hot foods and ready-to-eat meals due to impacts from the severe winter storm. This applies to retailers across the state that accept SNAP and extends through the end of March. Additionally, SNAP recipients can apply for replacement benefits for food lost or destroyed due to the severe weather. Call 211 to apply

  • The North Texas Food Bank's Mobile Pantry will be at multiple locations. More info HERE.

  • The City of Dallas is distributing water, diapers, and more for those who need them. More info HERE.

  • Minnie's Food Pantry continues to serve the community with groceries for those who need them. More info HERE.

Applying for Assistance & Working with Insurance

  • Complete the Texas Division of Emergency Management Self Reporting Damage Survey to help state officials understand and assess the extent of damages sustained across Texas

  • If uninsured, apply online at or call (800) 621-3362

  • Call your insurance agent or company as soon as possible to report property damage, and file a claim with them first, then apply to Federal Emergency Management Agency (FEMA) FEMA can't duplicate benefits if you received insurance from your provider first

  • See these tips from the Texas Department of Insurance

  • Make a list of damaged property, and gather any original receipts. Take pictures or video of the damage. Don't throw anything away until your insurance company tells you to

  • If you have damage to your home or business that is not covered by insurance, you may qualify for low interest loans through the Small Business Administration. Click here for more information and to apply online

  • Keep a record of everyone you talk to at your insurance company. Be ready to answer questions about the damage

  • Ask about an advance payment if you need help quickly

  • Inquire about living expenses. Some policies will cover some of the costs if you are unable to live in your home because of covered damage

  • Make sure you keep receipts for any costs you pay out-of-pocket for living expenses or repairs

  • Take steps to protect your home from further damage. Turn off the water and cover broken windows and holes in your roof if possible. Save all receipts. Your policy may cover these costs

  • Try to be there when the insurance company comes to inspect the damage. If you can’t stay in your home, leave a note with information on where you can be reached

Avoiding Scams

  • Get more than one bid to help decide which offers are too high or too good to be true

  • Check references and phone numbers and call the Better Business Bureau to see if a contractor has complaints

  • Don't pay up front and don’t make your final payment until the job is finished

  • Avoid contractors who offer to waive deductibles or promise a rebate for it, which is illegal under state law

  • Never sign a contract with blank spaces

  • Report possible price gouging to the Office of the Attorney General

Showers for Those Without Water (Plano Residents)

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